Reference

Terms & Conditions That Protect Your Account

When you open an account at mutubet, our terms lay out exactly how deposits, withdrawals, gameplay and account security work.

Clear deposit and withdrawal rulesAccount verification and security standardsPayment dispute resolution process
Explore Lobby Read FAQ
mutubet Terms & Conditions That Protect Your Account
HELP WHEN YOU NEED IT

Contact Us About Your Account Terms

Team online

Live Chat

Reach our support team via live chat on the mutubet lobby between 09:00 and 23:00 Jakarta time, seven days a week. They can answer questions about account closures, data requests and policy disputes.

Email Support

Send detailed account or terms questions to [email protected]. We respond within 24 hours on weekdays and 48 hours on weekends. Include your account username and the specific policy section you need clarification on.

Account Settings

Inside your mutubet account menu, select Account & Security to view your stored data, update your payment methods, or request account restrictions where local law permits.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security Under Our Terms

Secure Data Storage

Your payment details — whether you fund via DANA, OVO, GoPay or QRIS — are encrypted in transit and stored on isolated servers. We never store your full payment credentials; only a tokenised reference is kept in your account file.

Cookie Policy

We use session cookies to keep you logged in, and analytics cookies to track lobby traffic and game performance. You can disable non-essential cookies in your browser settings without losing account access or payment history.

Two-Factor Authentication

Your account terms require two-factor authentication for withdrawals above 5,000,000 IDR. You'll receive a one-time code via SMS to your registered phone number before any large payout is processed.

Data Retention

We keep your account data, transaction history and support conversations for seven years after account closure to comply with local financial record-keeping rules. After that period, we securely delete all records.

Withdrawal Verification

Before we send any withdrawal to your DANA, OVO, GoPay or QRIS wallet, our terms require us to verify your account activity and confirm the destination account matches your registered profile to prevent fraud.

Request Your Data

Under our terms, you can request a full copy of your stored personal data, including account history and payment records. Email [email protected] with your request, and we'll provide it in portable format within 14 calendar days.

Frequently Asked Questions on Terms & Conditions

Our terms prohibit duplicate accounts. If we detect multiple accounts from the same person, device or payment method, we may suspend all linked accounts and hold any funds pending investigation. You can appeal this decision by emailing [email protected] with your account username and phone number.

Yes. You can request account closure anytime via the Account & Security menu in your mutubet lobby. Your balance will be withdrawn to your registered payment method (DANA, OVO, GoPay or QRIS) within two business days. Closed accounts cannot be reopened.

If you dispute a wager or deposit within 30 days, contact our support team with your transaction ID. We investigate disputes within five business days and will reverse the charge if we find an error or unauthorised access. Reversals are sent to your original payment method.

We retain your tokenised payment details (the reference we use to process future transactions) for as long as your account is active. After you close your account, we store a transaction record for seven years for regulatory compliance, but we do not retain your actual payment credentials.

Daily deposit and withdrawal limits depend on your account age and verification level. New accounts may be limited to 50,000,000 IDR per day. After 30 days and full verification, limits increase. Check your Account & Security page in the lobby to see your current limits.

No. Our terms require that all payment methods registered to your mutubet account must be in your own name. We verify this during withdrawal. Using a third-party payment account violates our terms and may result in account suspension and fund forfeiture.

Change your password immediately and contact our live chat or email [email protected]. Our team will review your recent activity and may require re-verification before we process any further withdrawals. We take account security seriously and will help recover any unauthorised transactions where possible.

Related Pages

mutubet Indonesia mutubet Login About Us FAQ Register