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How We Protect Your Privacy on mutubet

Your account information, deposit details and gaming activity stay secure on mutubet through encryption, regular audits and strict access controls.

Encrypted account accessLocal payment securityData retention rulesYour access rights
mutubet How We Protect Your Privacy on mutubet
REACH US ANYTIME

Contact Us About Your Privacy

Team online

Live Support

Chat with our team via the help icon in your account lobby Monday to Sunday, 08:00–23:00 Indonesia time. They can walk you through privacy requests, data access queries and account security steps.

Email Privacy Request

Send a formal data-access or deletion request to [email protected] with your account email and username. We respond within 10 business days with your data file or confirmation of your request.

Account Settings

Go to Settings > Privacy & Security in your mutubet account to update your contact preferences, review login history and see all connected devices. Changes take effect immediately.

SECURITY CHECKPOINTS

How We Keep Your Account Safe

Encryption & Data Storage

All personal data and payment information are encrypted using industry-standard TLS 1.2 protocols. Servers are hosted in secure data centres with redundant backups. Access is restricted to authorised support staff only on a need-to-know basis.

Cookie & Tracking Policy

We use session cookies to keep you logged in securely and functional cookies to remember your gameplay preferences. Analytics cookies help us spot platform issues. You can disable non-essential cookies in your browser settings without losing core account access.

Payment Verification

When you deposit via DANA, OVO, GoPay or QRIS, we verify your identity with your phone number and transaction ID. Withdrawals require a second security check via email or SMS before funds leave your wallet.

Account Security Options

Set a strong password during registration. Enable two-factor authentication (2FA) in Settings to require a code from your phone each login. We also alert you by email of any device logins from new locations.

Data Deletion & Portability

Request all your data in portable format (CSV) or ask us to permanently delete your account and associated records. Non-payment data is removed within 30 days; payment logs are kept for 24 months per anti-money-laundering rules.

Third-Party Sharing

We do not sell your personal data. We share only what is required with payment processors (DANA, OVO, GoPay, QRIS) and anti-fraud partners. Where local law permits, we may share aggregated gameplay data with game studios for product improvement.

Privacy Policy Questions Answered

Your account is marked inactive. Personal data (name, email, phone) is deleted within 30 days unless we are required by law to retain it. Payment transaction records stay for 24 months to comply with anti-money-laundering rules. You can request immediate deletion by emailing [email protected].

Game session logs, bet records and win/loss history are retained for 12 months after your last activity. After that, gameplay data is anonymised and used only for platform-wide analytics. You can download your complete game history anytime from the Account > History section.

Yes. Submit a data-access request to [email protected] with your account email and username. We will send you a complete file of all data we hold—personal info, payment records, device logs and gameplay history—within 10 business days, as a downloadable CSV.

We store your phone number and transaction references for deposit tracking and withdrawal verification. Your actual payment credentials (PIN, password, bank details) are never stored on our servers; they remain with your payment provider. Deposits are encrypted end-to-end during transmission.

No. Our cookies work only within mutubet.xyz to keep your session secure and remember your game preferences. We do not plant tracking cookies on external websites. You can review and disable cookies in your browser or in Settings > Privacy & Security in your account anytime.

Contact our support team immediately via live chat (Monday–Sunday, 08:00–23:00) or email [email protected]. We will review your account security, check login history and device access logs. If unauthorised activity is detected, we'll reset your password and enable 2FA on your account.

We share aggregated, anonymised gameplay data (e.g. popularity of Madame Destiny or Rocket Crash across the platform) with game providers for product improvement. We never share your personal name, email or account ID with studios. Where local law permits, this data helps studios optimize game features.